Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Open Training Courses

See our upcoming training courses below:

Accelerating Digital Customer Service

Date: Tue 22 May 2018
Where: London

Planning and Organising for Team Managers

Date: Tue 12 Jun 2018
Where: London