Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Management Skills Courses

Feedback Skills Workshop
Date: Thu 10 Jun 2021
Where: Online

Working with Vulnerable Customers
Date: Thu 10 Jun 2021
Where: Online

Managing Change in the Contact Centre
Date: Wed 16 Jun 2021
Where: Online

Emotional Intelligence in the Contact Centre
Date: Wed 23 Jun 2021
Where: Online

Effective Performance Management
Date: Thu 24 Jun 2021 - Fri 25 Jun 2021
Where: Online

Building Empathy with Customers
Date: Tue 29 Jun 2021
Where: Online

Creating a Great Team
Date: Wed 30 Jun 2021 - Thu 1 Jul 2021
Where: Online

Strategic Thinking
Date: Thu 8 Jul 2021
Where: Online

Feedback Skills Workshop
Date: Thu 9 Sep 2021
Where: Online

Building Empathy with Customers
Date: Wed 15 Sep 2021
Where: Online

Managing Change in the Contact Centre
Date: Thu 16 Sep 2021
Where: Online

Effective Performance Management
Date: Mon 20 Sep 2021 - Wed 22 Sep 2021
Where: Online

Strategic Thinking
Date: Tue 28 Sep 2021
Where: Online

Feedback Skills Workshop
Date: Thu 4 Nov 2021
Where: Online

Building Empathy with Customers
Date: Wed 17 Nov 2021
Where: Online

Managing Change in the Contact Centre
Date: Thu 18 Nov 2021
Where: Online

Effective Performance Management
Date: Tue 23 Nov 2021 - Thu 25 Nov 2021
Where: Online

Strategic Thinking
Date: Tue 30 Nov 2021
Where: Online

Specialist Skills Courses

Introduction to Resource Planning
Date: Tue 25 May 2021 - Thu 27 May 2021
Where: Online

Quality Assurance in the Contact Centre
Date: Wed 9 Jun 2021
Where: Online

Developing Resource Planning Skills
Date: Tue 22 Jun 2021 - Thu 24 Jun 2021
Where: Online

Resource Planning for Team Leaders
Date: Tue 13 Jul 2021 - Thu 15 Jul 2021
Where: Online

Better Complaint Responses
Date: Tue 20 Jul 2021
Where: Online

Quality Assurance in the Contact Centre
Date: Wed 8 Sep 2021
Where: Online

Introduction to Resource Planning
Date: Tue 21 Sep 2021 - Thu 23 Sep 2021
Where: Online

Better Complaint Responses
Date: Wed 13 Oct 2021
Where: Online

Developing Resource Planning Skills
Date: Tue 19 Oct 2021 - Thu 21 Oct 2021
Where: Online

Quality Assurance in the Contact Centre
Date: Wed 10 Nov 2021
Where: Online

Resource Planning for Team Leaders
Date: Tue 16 Nov 2021 - Thu 18 Nov 2021
Where: Online