Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Open Training Courses

See our upcoming training courses below:

Introduction to Resource Planning
Date: Tue 20 Oct 2020 - Thu 22 Oct 2020
Where: Online

Building empathy with customers
Date: Fri 23 Oct 2020
Where: Online

Resource Planning for Team Leaders
Date: Tue 10 Nov 2020 - Thu 12 Nov 2020
Where: Online

Creating a Great Team
Date: Wed 11 Nov 2020 - Thu 12 Nov 2020
Where: Online

Building empathy with customers
Date: Thu 19 Nov 2020
Where: Online

Developing Resource Planning Skills
Date: Tue 24 Nov 2020 - Thu 26 Nov 2020
Where: Online