As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

All our courses are listed below. They have been broken up into the following categories: Excelling Manager Courses – catered for every level, it’s for those ready to take the step up to team leader or junior management, for experienced managers reaching for excellence, or for those with some management experience. Specialist Skills Courses are for people at all levels looking to expand their skillset.

Excelling Manager

Effective Manager

Excelling Manager

Specialist Skills