Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Open Training Courses

See our upcoming training courses below:

Creating a Great Team
Date: Wed 3 Feb 2021 - Thu 4 Feb 2021
Where: Online

Introduction to Resource Planning
Date: Tue 23 Feb 2021 - Thu 25 Feb 2021
Where: Online

Building empathy with customers
Date: Wed 24 Feb 2021
Where: Online

Developing Resource Planning Skills
Date: Tue 23 Mar 2021 - Thu 25 Mar 2021
Where: Online

Effective Performance Management
Date: Wed 24 Mar 2021 - Tue 30 Mar 2021
Where: Online

Resource Planning for Team Leaders
Date: Tue 20 Apr 2021 - Thu 22 Apr 2021
Where: Online

Building empathy with customers
Date: Wed 21 Apr 2021
Where: Online