Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Management Skills Courses

Managing Change in the Contact Centre
Date: Wed 17 Mar 2021
Where: Online

Working with Vulnerable Customers
Date: Tue 23 Mar 2021
Where: Online

Effective Performance Management - NOW FULLY BOOKED
Date: Wed 24 Mar 2021 - Tue 30 Mar 2021
Where: Online

Communicating about Cancer for Managers
Date: Tue 30 Mar 2021
Where: Online

Strategic Thinking
Date: Wed 31 Mar 2021
Where: Online

Emotional Intelligence in the Contact Centre
Date: Wed 7 Apr 2021
Where: Online

Feedback Skills Workshop
Date: Tue 13 Apr 2021
Where: Online

Strategic Thinking
Date: Thu 15 Apr 2021
Where: Online

Managing Change in the Contact Centre
Date: Wed 21 Apr 2021
Where: Online

Building Empathy with Customers
Date: Thu 22 Apr 2021
Where: Online

Effective Performance Management
Date: Tue 27 Apr 2021
Where: Online

Creating a Great Team
Date: Wed 19 May 2021 - Thu 20 May 2021
Where: Online

Specialist Skills Courses

Quality Assurance in the Contact Centre
Date: Wed 10 Mar 2021
Where: Online

Better Complaint Responses
Date: Thu 18 Mar 2021
Where: Online

Developing Resource Planning Skills
Date: Tue 23 Mar 2021 - Thu 25 Mar 2021
Where: Online

Communicating more Effectively with Customers
Date: Thu 25 Mar 2021
Where: Online

Quality Assurance in the Contact Centre
Date: Wed 14 Apr 2021
Where: Online

Resource Planning for Team Leaders
Date: Tue 20 Apr 2021 - Thu 22 Apr 2021
Where: Online

Introduction to Resource Planning
Date: Tue 25 May 2021 - Thu 27 May 2021
Where: Online