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Coronavirus

Download this guide to vulnerable customers in the contact centre from Voyc

Download the FCA’s principles for businesses

Ofcom’s Fairness for Customers programme has best practice guidelines for dealing with vulnerable customers

ACAS have released guidance for organisations looking to introduce a permanent hybrid working model.

The UK Government has just published updated guidance for the implementation of Step 4 to commence on 19 July.

HSE guidance for keeping workplaces safe as coronavirus (COVID-19) restrictions are eased.

Government guidance for people who work in or operate offices and contact centres.

Peninsula have provided some of the emerging HR challenges with members in recent weeks. We thought we would share their advice here.

As an employer, you should take reasonable steps to protect your workers and others from coronavirus.

This guide will help you understand how to make your contact centre COVID-Secure and help tackle COVID-19