As an employer, you must protect people from harm. This includes taking reasonable steps to protect your workers and others from coronavirus.
This guide will help you understand how to make your contact centre COVID-Secure and help tackle COVID-19
The world has seen an unexpected increase in homeworking, but working from home presents some challenges, especially when it comes to staying healthy.
Homeworking can bring freedom and flexibility – but it also presents some challenges
The Government has now released their COVID-19 Winter Plan
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Watch the panel discussion
Martin Hill Wilson explores what technology we should begin to explore
The rise of a new operating model
TTEC’s Neil Russell—Smith looks at what the near future might hold