Dive into our partner case studies below.
Within 6 weeks, Hollywood Bowl had transformed its approach to planning. Read the case study to find out how they did it.
Read how The Knowledge Group enhanced their client’s contact centre capability and mitigated recruitment risks and service volatility during surges in demand.
How The Knowledge Group provided their client with fresh insight into the contact centre market, enabling them to form a successful, new partnership.
How The Knowledge Group identified opportunities for their client to achieve greater financial control and improve operational processes across their supply chain.
Read about how The Knowledge Group supported their client to achieve a 30% increase in sales through the integration of a secure telecommunications platform.
Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.
Find out how DDC OS overcame their challenges, dramatically improved KPI performance and streamlined their planning process.
Learn how The Knowledge Group (tkg) supported their client to outsource their in-house contact centre operation to a specialist contact centre supplier.
Specsavers were facing challenges around staffing levels and front line engagement in its customer contact centre.
Tructyre’s Customer Experience Centre encountered several hurdles across their operations, including extended customer wait times and burn out.
Nestlé, a global leader in the food and beverage industry, needed to strike a balance between operational efficiency and managing costs.
VodafoneZiggo discovered that approximately 80% of interactions still required human intervention despite using chat bots. They were looking for a solution that would enhance efficiency on the frontline.
Thomas Cook must adapt forecasting and scheduling methods accordingly while addressing skill shortages and ensuring employee satisfaction.
Vattenfall leveraged Deepdesk’s AI-powered Agent Assist to transition their primary support channel in the Netherlands from voice, to Whatsapp chat.
Learn more about Knab’s integration with Deepdesk to meet their core needs of customer and colleague satisfaction and the integration of their CRM platform.
Find out how Emovis increased forecast accuracy, operational efficiency and employee engagement with the help of WFM platform.
Nova KBM was using an integrated contact centre platform with a simple chat feature. This is a story about how Nova KBM transformed their customer experience with AI.
A large automotive group required a partner to help stay ahead of the evolving market shifts and deliver smarter customer service.
An online marketplace saved €15 million from a series of proactive solutions that tackled the complications of payment fraud.
An organisation was scaled by enabling an excellent level of customer experience and support across multiple lines of business.
ChatLingual Makes Global Shared Services Possible Through Innovative Multilingual CX
How EvaluAgent’s 360° platform provided end-to-end visibility and helped Pinnacle.com achieve a 95% quality score by engaging their frontline teams
Vodafone’s Challenge: Guaranteeing Consistent Customer Experience Excellence Across Multiple Markets
Why Bright Horizons Needed a Multilingual Support Solution
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