How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
Download the report to find out our 16 learnings to help you navigate the technology landscape.
Leigh Hopwood chats to Ray Biggs, Head of Consumer Care at John Lewis Partnership, about Ray’s career so far.
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.