Skip to content
CCMA
Contact Centre Management Association
CCMA
  • Membership
    • Member Benefits
    • Join
    • What members say
  • Standards
    • Standards Framework
    • Accreditation
  • Events
    • Best Practice Visits
    • CONNECT
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Training
    • Virtual Learning
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us
  • Membership
    • Member Benefits
    • Join
    • What members say
  • Standards
    • Standards Framework
    • Accreditation
  • Events
    • Best Practice Visits
    • CONNECT
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Training
    • Virtual Learning
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Supplier Directory Insight

You are here:
  1. Home
  2. Category "Insight"
  3. (Page 11)

CareerTalk with Chris Lee

CareerTalk, InsightBy Stelize BuencochilloNovember 13, 2023

Leigh Hopwood chats to Chris Lee, Executive Director – Head of Service Operations at JPMorgan Chase, about Chris’ career so far.

CareerTalk with Heather Orr

CareerTalkBy Stelize BuencochilloOctober 27, 2023

Leigh Hopwood chats to Heather Orr, BT Business Contact Centre Manager at BT Group, about Heather’s career so far.

UK National Contact Centre Conference 2023 – Highlights Video

Colleague, Insight, Operation, TechnologyBy Stelize BuencochilloOctober 23, 2023

The UK National Contact Centre Conference is renowned for sharing inspiring stories and networking opportunities in a friendly community environment.​ Watch the highlights video now.

CareerTalk with Victor Chambers

CareerTalkBy Stelize BuencochilloOctober 13, 2023

Leigh Hopwood chats to Victor Chambers, Contact Centre Specialist Team Manager at npower Business Solutions, about Victor’s career so far.

Watch: Balancing Fighting Fraud with Customer Experience

Colleague, Customer, Insight, OperationBy Stelize BuencochilloOctober 13, 2023

Watch our CCMA Online Seminar: Balancing Fighting Fraud with Customer Experience, where we unveiled our latest research and discussed how contact centre operations are dealing with fraud.

Watch: Unleashing Frontline Engagement and Productivity

Colleague, Insight, OperationBy Stelize BuencochilloOctober 5, 2023

Watch our CCMA Online Seminar: Unleashing Frontline Engagement and Productivity, where we revealed how industry leaders are dealing with the great shifts in contact centre operations.

CareerTalk with Vince Scibetta

CareerTalkBy Stelize BuencochilloSeptember 29, 2023

Leigh Hopwood chats to Vince Scibetta, Customer Care Centre Manager at Diabetes UK, about Vince’s career so far.

LinkedIn Live with Katy Bevan, Page Personnel

Colleague, InsightBy Stelize BuencochilloSeptember 28, 2023

Leigh Hopwood chats to Katy Bevan, Business Director at Page Personnel, to discuss what’s new in the current recruitment market since launching the CCMA Salary and Skills Guide back in April 2023.

CareerTalk with Simone Golden

CareerTalkBy Stelize BuencochilloSeptember 15, 2023

Leigh Hopwood chats to Simone Golden, Telesales and Retention Business Manager at Vodafone UK, about Simone’s career so far.

Watch: Hybrid Working in the Contact Centre of 2024

Insight, OperationBy Stelize BuencochilloSeptember 12, 2023

Watch our CCMA Online Seminar: Hybrid Working in the Contact Centre of 2024, where we explored the fundamentals of hybrid working, its challenges and opportunities.

1
2345678
…910111213…
14151617181920212223242526272829303132333435363738
39
CCMA
Go to Top