White Paper: Beyond Digital First – Making Your Overall Contact Strategy Work
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
Leigh Hopwood chats to Phil O’Shiel, Group Account Lead at The Phoenix Group, about Phil’s career so far.
Winning marketing and customer service strategies to improve customer journeys, lifetime value and CX outcomes
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Leigh Hopwood chats to Andy Cook, Head of Customer & Colleague Experience at AXA Health, about Andy’s career so far.
As organisations start implementing their strategies for 2023 there will be a common theme underpinning their vision and direction, technology, and transformation.
Download the Good Practice Guide
61% of adult respondents had difficulties with at least one practical or administrative task following bereavement
Leigh Hopwood chats to Kelly Shippen, Head of Contact Centre at Leeds Building Society, about Kelly’s career so far.