The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
Empowering Contact Centre Leadership at Every Level
The traditional top-down leadership model that has applied in contact centres since forever, is no longer fit for purpose.
CareerTalk with Marco Ndrecaj
Leigh Hopwood chats to Marco Ndrecaj, Director of Customer Experience Management Services at SSCL, about Marco’s career so far.
CareerTalk with Alf Rodway
Leigh Hopwood chats to Alfred Rodway, General Manager for Global Sales, Service and Litigation at Air France-KLM, about Alf’s career so far.
CareerTalk with Alessandro Storer
Leigh Hopwood chats to Alessandro Storer, Head of Inclusion and Belonging at OVO, about Alessandro’s career so far.
CareerTalk with Amanda McCormack
Leigh Hopwood chats to Amanda McCormack, Head of Risk and Innovation at AIB Ireland, about Amanda’s career so far.
CareerTalk with John Devlin
Leigh Hopwood chats to John Devlin, Co-Founder and CEO at Ascensos, about John’s career so far.
CareerTalk with Paul Manley
Leigh Hopwood chats to Paul Manley, Vice President of Customer Service at DHL Express, about Paul’s career so far.
CareerTalk with Tobias Homolka
Leigh Hopwood chats to Tobias Homolka, Head of Audit and Customer Care at Lidl GB, about Tobias’ career so far.
CareerTalk with Kim Canning
Leigh Hopwood chats to Kim Canning, Senior Operations Manager at Ascensos, about Kim’s career so far.