In this research we explore Effortless Customer Experiences
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Download the Good Practice Guide
Helpful information for members to help navigate through Brexit.
Join us and a government representative on Wednesday 16 December.
As an employer, you should take reasonable steps to protect your workers and others from coronavirus.
This guide will help you understand how to make your contact centre COVID-Secure and help tackle COVID-19
The world has seen an unexpected increase in homeworking, but working from home presents some challenges, especially when it comes to staying healthy.
Homeworking can bring freedom and flexibility – but it also presents some challenges