LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
CareerTalk with Sabina Onwuka
Leigh Hopwood chats to Sabina Onwuka, Head of Customer Services at London Borough of Barking and Dagenham, about Sabina’s career so far.
Watch: The Importance of ESG in the Contact Centre
Watch our CCMA Online Seminar: The Importance of ESG in the Contact Centre, where we discussed what ESG means and why it’s something to consider in your contact centre strategy.
Voice of the European Contact Centre Consumer
The Voice of the European Contact Centre Consumer research initiative takes a deep dive into customer behaviours and attitudes across Europe. Download now.
CareerTalk with Paul Whymark
Leigh Hopwood chats to Paul Whymark, Chief Operating Officer at Sensée, about Paul’s career so far.
Watch: Implications of the Rising Cost of Living on Customer Contact
Watch our CCMA Online Seminar: Implications of the Rising Cost of Living on Customer Contact.
Watch: Embracing Consumer Duty in the Contact Centre
Watch our CCMA Online Seminar: Embracing Consumer Duty in the Contact Centre.
Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
CareerTalk with Helen Wilson
Leigh Hopwood chats to Helen Wilson, Chief Operating Officer at Atom Bank, about Helen’s career so far.
Roundtable: Overcoming the Challenges of Outsourcing
Findings of the roundtable we conducted at the Contact Centre Outsourcing Summit.