Special Interest Groups

Members of the CCMA are invited to attend our quarterly Special Interest Group (SIG) meetings. Each meeting is a safe place for members to speak to each other, to share ideas, network with peers and hear from experts. Sponsors, partners and suppliers do not attend these groups without reason.

Our vertical sector focused SIGs are aimed at senior leaders in each sector, giving an opportunity for small groups to come together to discuss current strategic challenges and get input from third parties.

Horizontal SIG meetings are attended by senior leaders and managers responsible for each area within the contact centre. These meetings also provide an opportunity to hear from third party experts, share current challenges and discuss best practice.

If you’d like to be included in one of our SIGs, please explore them in the links below, or email sarah@ccma.org.uk to confirm that you are eligible to join.

Special Interest Group: Retail
Date: Thu 29 Apr 2021
Where: Online

Special Interest Group: The People Agenda
Date: Thu 6 May 2021
Where: Online

Special Interest Group: Insurance
Date: Tue 18 May 2021
Where: Online

Special Interest Group: Complaints Management
Date: Wed 19 May 2021
Where: Online

Special Interest Group: Energy & Utilities
Date: Thu 20 May 2021
Where: Online

Special Interest Group: Technology
Date: Mon 24 May 2021
Where: Online

Special Interest Group: Housing
Date: Thu 10 Jun 2021
Where: Online

Special Interest Group: Quality Management
Date: Thu 17 Jun 2021
Where: Online