CCMA Podcast: BUPA on mental wellbeing for contact centre homeworkers
Interview with the medical director and operations director
What is your remote working personality?
The seven best and seven worst remote working personalities
Managing fraud as it increases due to coronavirus
Exposure to fraud and data breaches can increase with home working teams, here’s what to do
Supporting the mental wellbeing of your teams at home
CCMA members’ suggestions on how to support employees
CCMA Podcast: Managing fraud risks during the pandemic
Evidence shows that fraud increases when there is a crisis
FCA offers advice on identifying key workers
FCA sets out steps firms should take to help identify key workers in financial services.
TTEC coronavirus webinar series
Minimize the impact on operations, technology, and people during the COVID-19 outbreak
Rules on carrying over annual leave to be relaxed
Workers to carry leave over into the next 2 leave years.
Take Control: 3 Critical Actions to Becoming a Proactive Contact Centre
As contact centres react to the coronavirus, 8×8 provides advice.
CCMA Podcast: An interview with Halfords
Discover how Halfords is responding to the coronavirus outbreak.