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Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What members say
  • Accreditation
  • Training
    • Virtual Learning
    • 90-Minute Training
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Events
    • Best Practice Visits
    • CONNECT
    • How To Events
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Supplier Directory Insight

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Support for Scotland, Wales and Northern Ireland

Blog, Coronavirus, InfoBy CCMA_RachelMay 27, 2020

Support for easing the lockdown based for each region.

CCMA Podcast: The impact of COVID-19 on recruitment

Colleague, Coronavirus, Info, Operation, Podcast, podcast coronavirusBy CCMA_RachelMay 27, 2020

MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry

Watch – CCMA Virtual Member Visit to BT Newcastle

Blog, Coronavirus, Info, Insight, OperationBy CCMA_RachelMay 22, 2020

Implementing an award winning culture programme

Watch seminar – Transitioning out of the crisis

Blog, Colleague, Coronavirus, Info, Insight, OperationBy CCMA_RachelMay 20, 2020

Will it be out of the frying pan and into the fire?

Government Safer Workplace Guidance

Blog, Colleague, Coronavirus, Info, OperationBy CCMA_RachelMay 12, 2020

Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.

Get out of Wrap: How Ventrica CEO handled the coronavirus

Colleague, Podcast, podcast coronavirusBy CCMA_RachelMay 12, 2020

Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.

Watch the homeworking seminar recording

Blog, Colleague, Coronavirus, Info, Insight, OperationBy CCMA_RachelMay 6, 2020

Over 600 members joined us and homeworking specialists Sensee

Planning to return with social distancing

Blog, Colleague, Coronavirus, Info, OperationBy CCMA_RachelApril 29, 2020

Some things to consider before a return to the office

Covid-19, Call Centre Homeworking & Compliance

Blog, Colleague, Coronavirus, Info, OperationBy CCMA_RachelApril 29, 2020

New research shows what contact centres are doing

CCMA Podcast: Talking colleague engagement with LEGO

Colleague, Coronavirus, Info, Podcast, podcast coronavirusBy CCMA_RachelApril 29, 2020

Hear how they have adapted recently.

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