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The theme for this virtual best practise visit was: Implementing an award winning culture programme

BT won Gold for ‘Best Medium Contact Centre’ at the European Contact Centre and Customer Service Awards in 2019. On this virtual visit the leadership team shares with us how they’ve put colleague engagement into the heart of their operations, plus:
  • Their innovative approach to supporting the learning and development of their employees
  • How and why they implemented an employee concierge service
  • How they share best practice with their other sites across the country.
  • Give us a virtual tour of the Contact Centre