Keeping workplaces safe as coronavirus (COVID-19) restrictions are eased
HSE guidance for keeping workplaces safe as coronavirus (COVID-19) restrictions are eased.
UK contact centres play key role in driving brand
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Special Interest Group: Insurance
These round table events include industry insight and research, member case studies and discussions
Special Interest Group: Financial Services
Our Special Interest Group for senior leaders for the contact centre operation in a financial services organisation.
Good Practice Guide: How a digital workspace can be a customer experience differentiator
Download the Good Practice Guide
Voice of the Contact Centre Consumer 2021
The inaugural edition of CCMA’s annual research, the definitive source of consumer understanding for our industry.
Good Practice Guide: How to get the most out of AI in the contact centre
Download the Good Practice Guide
Strategies to develop contact centre talent and access funded learning
How L&D professionals can get access to funds to support the development of their teams.
WFM Challenges in Digital Channel Management
Digital changes everything