Managing Health & Wellbeing in a Hybrid Working Contact Centre
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
Hybrid Working
Inclusion and equity in a hybrid call centre model
What does it really feel like to work in a hybrid environment?
Planning contact centre resources in a hybrid model
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Ask the Experts: How the hybrid model impacts attrition and recruitment
Access to the recording of the Ask the Experts online seminar.
What is a best practice approach to compliance and security in a hybrid operating model?
Access to the recording of the online seminar.
Being agile in a hybrid contact centre environment
Access to the recording of the online seminar and the slides Capita presented.
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Are we ready for the hybrid future?
Download the report for more vital evidence to support your decisions on the future of your operating model.
Good Practice Guide: Using analytics to support hybrid workforce coaching
Download the Good Practice Guide