Is Customer Service Getting Better or Worse?
Stephen Yap is joined by Zoom's Ben Neo to pick through the findings from the CCMA's latest Voice of the Contact Centre Consumer research.
For our next episode of CareerTalk, Leigh Hopwood chats to Lisa Range, Head of Telephony Sales Acquisition at Barclaycard about Lisa’s career so far.
Lisa has always worked in a sales environment in the contact centre industry. Listen to her chatting with Leigh about her career to date.
By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.