Evolution of the Contact Centre
This research explores how contact centre leaders are balancing rising customer expectations, AI innovation and continuous change in 2026.
For our next episode of CareerTalk, Leigh Hopwood chats to Lisa Range, Head of Telephony Sales Acquisition at Barclaycard about Lisa’s career so far.
Lisa has always worked in a sales environment in the contact centre industry. Listen to her chatting with Leigh about her career to date.
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