CareerTalk with Iain Banks
Leigh chats to Iain Banks, CEO at Ventrica about Iain’s career so far.
CareerTalk with Helen Wilson
Leigh chats to Helen Wilson, Global Chief Experience Officer at Ipsos and Chair of the Judges on the ECCCSAs about Helen’s career so far.
Watch the Research Launch: Part 6 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 6 | Evolution of the Contact Centre
Part 6 | Evolution of the Contact Centre
Download Part 6 | The Evolution of the Contact Centre report to discover the five learnings we discovered
CareerTalk with Kristian Websdale
Leigh chats to Kristian Websdale, from BT who won Training/Coaching Manager of the Year at the UKNCCA 2021 about Kristian’s career so far.
CareerTalk with Martin Teasdale
Leigh chats to Martin Teasdale, Senior Director of Quality Experience at BPA Quality about Martin’s career so far.
Watch: Research Revealed – Barriers to Innovation
Watch as we reveal our latest research, Breaking barriers and accelerating innovation in the contact centre
Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?
Good Practice Guide: How to successfully deliver multilingual customer support – Download
Download the Good Practice Guide
Good Practice Guide: How to successfully deliver multilingual customer support
Download the Good Practice Guide