Developing your Emotional Intelligence old

Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a high IQ. This workshop explores the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills. With its focus on raising our own self-awareness, this in turn will help improve self-management. From this newly informed position of self-discovery, you can explore the best ways to apply these insights to your own working environment.

Benefits to your business 

• Harnessing the skills of Emotional Intelligence increases self-awareness and leads to more effective working relationships.
• A more empathic workplace culture increases the ability to deliver great conversations with customers.
• Managing negative emotions and thoughts helps employees keep focused on the customer and on business goals.
• Tuning in more effectively to customers’ priorities means staff can adapt and negotiate more successfully.
• Harnessing Emotional Intelligence can benefit both physical and psychological health and help increase employee resilience.
• Providing a shared language and framework can help to establish better, more effective working relationships.

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.