Have you been measuring the quality of your primary and non-primary language service interactions?

ChatLingual are experts in multilingual customer support software for enterprise and want to help businesses enhance their customer service strategies to support customer no matter what languages they speak. They have shared this paper to uncover what it means to provide a seamless personalised experience, current hiring obstacles that are plaguing the CX world and how to solve them, and lastly, the instruments to invest in to help marry language into your CX workflows.