As the role of the frontline advisor becomes more sophisticated and the importance of customer experience grows strategically within business, how have salaries in our industry responded? And what skills are trending upwards in this new world?

The Guide is a key source of benchmarking data on salaries at all levels within the contact centre. We share some of the key trends over the last 12 months, and talk to contact centre leaders about their experiences. We find out what the most popular roles are and the skills that are most sought after.

The UK Contact Centre Salary and Skills Guide is available to members only. If your organisation is interested in becoming a member, please visit our Membership page or email Laura@ccma.org.uk.

To access the report, please fill in the form below. Once completed, you will receive the report within the next 48 working hours to give us time to validate memberships.

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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. CCMA will pass your registration details on to Sabio to support you through this process. Please contact info@ccma.org.uk.


By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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