What makes a great leader in the modern contact centre environment?

Have you ever wondered what sets top-performing contact centre leaders apart?

In this online seminar, Kate Law, Membership and Learning Director for the CCMA chats to Jen Lord, course tutor for the CCMA Futures: Leadership Programme, about the 6 Competences in Top-Performing Contact Centre Leaders that have become critical to being a great leader.

Watch now below.

To learn more about the Futures: Leadership Programme click here, or get in touch with colette@ccma.org.uk.

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