Get out of wrap podcast
The first podcast ever in the UK about Contact Centres.
Personas: Fact or Fiction?
Understand who your customers really are.
Breaking the mould on staff turnover
There is one overlooked reason for staff turnover we discovered …
Ann-Marie Stagg recognised with Special Award by CCC
Ann-Marie Stagg recognised for her outstanding contribution to the contact centre industry.
The world 25 years ago
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
Discount offer on Contact Babel reports
10% discount on two recent industry reports
How Can Customer Service Add Value and Create Sales?
Why customer service and managing the customer experience (CX) are so important
CCMA celebrates 25 years as advocates of the contact centre industry
CCMA announces 25 years of being at the forefront of the UK contact centre industry
Delivering World Class Service With a Human Touch
A review of the UK National Contact Centre Conference 2018 at the British Library.
So what does best practice look like in a post peak voice world?
So what does best practice look like in a post peak voice world?