As we approach mid-year of our 25th birthday year, I was reflecting on what was going on in the world 25 years ago. Personally, I was running a telesales team for the AA in Staffordshire – there was no ACD, wallboards or automated call stats, but we had headsets. The team had scripts to follow which everyone hated but were dutifully complied with when the ‘tele-recorder’ machine was plugged in. Just a few months later I moved to my first real Call Centre Manager role at the AA in Cheadle where a new Rockwell ACD had just been installed and we all learned to shout “make yourselves available”!

I did a little Google search and discovered that while the CCMA and the contact centre industry was finding its feet, these are some of the events of 1994:

  • First ever multi-racial elections in South Africa; the ANC win and Nelson Mandela becomes first black president
  • Bill Clinton is the President of the USA
  • Ice skater Nancy Kerrigan is attacked by Tonya Harding’s bodyguard
  • The Duchess of Kent converts to Catholicism, the first member of the Royal Family to do so in more than 300 years
  • Schindler’s List wins at the 51st Golden Globes
  • Ayrton Senna killed during the San Marino Grand Prix
  • Colin Jackson runs world record 60m hurdles indoor (7.30 sec)
  • David Platt appointed captain of England football team
  • Church of England ordains first 33 women priests
  • United Nations Framework Convention on Climate Change (UNFCCC) enters into force after being ratified by the required number of nations
  • Greg Norman wins PGA Players Championship
  • Pulp Fiction premieres at the Cannes Film Festival
  • The Lion King opens in theatres
  • OJ Simpson is chased by the LA cops for 1.5 hours live on TV
  • Conchita Martínez of Spain beat Martina Navratilova to win Wimbledon. While American Pete Sampras successfully defends title against Goran Ivanisevic
  • com founded by Jeff Bezos
  • Brazil beats Italy on penalties in the FIFA World Cup Final
  • Seal’s Kiss from a Rose is released and named Song of the Year
  • Tony Blair becomes leader of the Labour Party, paving the way for him to become Prime Minister in 1997
  • Last British troops leave Hong Kong (been there since 1841)
  • British band Oasis release their debut album Definitely Maybe
  • Pentium computer beats world chess champion Garry Kasparov
  • Friends TV sitcom debuts on NBC
  • Sweden joins the EU, while Norway votes against joining the EU
  • KLM’s last DC-10 aeroplane goes out of service

What were you doing 25 years ago? Were you working in our industry, or maybe you were yet to arrive!

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