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UK Contact Centre Salary Guide 2026

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Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline colleague to head of customer experience, and with a full regional breakdown and comparison of average salaries.

CCMA’s fifth annual salary review, powered by CCMA Benchmark, captures salary data across five key roles: Frontline Advisor, Team Leader, Operations Manager, Head of Contact Centre and Head of Customer Experience.

The data includes:

  • Average salaries across all UK regions
  • Salary data across jobs roles based on key sectors
  • Pay progression data across job roles
  • Key five year trends and comparisons from the CCMA’s first Salary Guide in 2022 to today
  • The 2026 data reveals an industry in which salaries continue to rise, career progression commands meaningful financial reward and variations exist across regions and industry sectors.

Available to CCMA members only. 

Fill out the form below to request the guide and a member of the team will be in touch. 

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The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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