CareerTalk with Claire Carroll, Hargreaves Lansdown

Claire Carroll, Director of Helpdesk at Hargreaves Lansdown, chats with our CEO Leigh Hopwood about her career leading contact centre operations for incredible brands such as Virgin Media, Homeserve, BT, Co-Op and JP Morgan.

This is an honest conversation, with Claire sharing some real highlights and some of the challenges and adversity she has faced during her contact centre career.

Listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!