CareerTalk with Harj Johal, The AA

In this episode of CareerTalk, Leigh chats with The AA’s Harj Johal. Harj has 30 years working in contact centres and customer relations within the UK insurance industry, for major brands including RBS Insurance and Direct Line.

His current role involves overseeing customer support for the AA’s 14 million members, as Managing Director of Customer Operations.

Harj openly shares his experiences at school that shaped his drive, how his career developed and what feedback has been the most valuable to him. This conversation is stacked with advice and ideas for ambitious leaders coming through contact centres today.

Listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!