CareerTalk with Paul Mazoyer, Heineken

Careers in a contact centre can be incredibly rewarding, and the skills you learn are for life. Leigh chats with industry leaders about their careers in order to inspire others.

In this episode Leigh speaks with ⁠Paul Mazoyer⁠, who reflects back on an incredible 22 years with global brewery giant, ⁠The HEINEKEN Company⁠, that included roles as Head of On Trade Operations and Head of Customer Care.

Listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!