Contact Centre Leader of the Year at the ⁠UK National Contact Centre Awards⁠ in 2021, ⁠Ryan Rubertazzi⁠, Head of Consumer Assisted Sales and Care at ⁠VodafoneThree⁠ chats with ⁠Leigh Hopwood⁠, CEO at CCMA.

From starting his career in engineering, moving into sales and then taking on service, he has successfully created a sales-through-service approach.

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Don’t miss future episodes of season five!

With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

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With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

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Organisations are increasingly reframing the contact centre outsourcing process to ask - what can outsourcing deliver us?

BPO Relationships Must Start with Questions, Not Solutions

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Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.

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