Cirrus UK Industry Whitepaper
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure:
Genesys ebooks
Keep up to date with the latest advances in contact centre and customer experience
How Digital Transformation Is Reshaping Every Industry
If leveraged effectively, the QA function can be a gold-mine of knowledge.
Broadening customer access with the latest intelligent Virtual Assistant technologies
The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology
Knowing What Good Looks Like
If leveraged effectively, the QA function can be a gold-mine of knowledge.
UK National Contact Centre Awards – highlights video
The UK National Contact Centre Awards winners were announced to over 700 industry professionals at The Brewery in London
So, has all the GDPR fuss finally finished – or just started?
The old Data Protection Act has been repealed and replaced with the new
And the award goes to …
When your name is called out as the “winner”, time seriously stops
Rise of robots threatens to terminate the UK call-centre workforce – or does it?
The Observer looks at the future of the contact centre industry – with Ann-Marie Stagg
Employee Engagement – it’s not just a nice to have
Today, it is rare to read HR or management press without some mention of employee engagement and why it is important.