Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, while in our current decade we’ve seen a continued shift towards first generation Assistants such as Alexa and Siri. However, with 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.
With Opus Research forecasting that spending on Enterprise Intelligent Assistants is set to quadruple over the next four years it’s clear that – when it comes to deploying today’s increasingly smart Virtual Assistant solutions – it’s no longer a matter of if but when.
About the author
Sabio, Avaya’s Partner of the Year for 2015, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions to transform customer contact.
Partnering with leading organisations such as Avaya, Nuance and Verint, Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Leeds City Council, Office Depot, Thames Water, Unibet, Yorkshire Building Society and multi-award winning Lebara Mobile.