Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre
Uncover the role that AI can play in improving the experience of automation via voice channels.
From Front Line to Future Leader: What it Takes to Step Up
What are the key ingredients required to help your people progress?
Watch: How Do You Compare with CCMA Benchmark?
How does your contact centre stack up? Discover the insights that matter most.
CCMA Benchmark: Salary Guide 2025
Download the Salary Guide 2025 to explore the latest salary data for the UK contact centre sector.
AI Based Customer Experience is the Next Non-Negotiable for Insurance Success
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Navigating BPO Procurement: Insights for Improved Transparency and Efficiency
tkg have put together some advice on how to spot when an organisation is acting as a broker.
Good Practice Guide: Supporting Vulnerable Customers
Explore the key challenges all contact centres face in supporting vulnerable customers.
CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
DEIB: Building a Future-Ready Diverse Workforce
The report explores how UK contact centres are addressing DEIB challenges, fostering safe spaces, and using technology to empower diverse teams.
Key Frontline Soft Skills Every Contact Centre Needs to Know
Let’s take a look at the key soft skills driving results in contact centres today.