Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline advisor to head of customer experience, and with a full regional breakdown and comparison of average salaries. 

Our annual Salary Guide is powered by CCMA Benchmark data and provides essential insights into average pay levels and progression, as well as related key trends connected to hybrid working, attrition, career pathways and more.

Whether you’re planning workforce budgets, benchmarking roles or building future leadership, this guide gives you the evidence to act. A must-read for contact centre leaders looking to attract, retain and develop top talent in 2025 and beyond.

This report is available to members only.

Request Report


By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

Join Today

Not a member?

For details on membership packages and benefits click here.

Join today and get immediate access to member benefits.

Join CCMA »

Registration form

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. CCMA will pass your registration details on to Sabio to support you through this process. Please contact [email protected].


By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

* These fields are required.