First Contact Resolution – an ebook series
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
operation
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch – CCMA Virtual Member Visit to BT Newcastle
Implementing an award winning culture programme
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?
Government Safer Workplace Guidance
Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.
Watch the homeworking seminar recording
Over 600 members joined us and homeworking specialists Sensee
Planning to return with social distancing
Some things to consider before a return to the office
Covid-19, Call Centre Homeworking & Compliance
New research shows what contact centres are doing
CCMA Podcast: Quality monitoring crucial for wellbeing and CX
BPA Quality Director on QA and homeworking
PCI Compliance when homeworking
Advice on managing payments with homeworking teams