CCMA Benchmark
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
operation
Your customers can’t hear you. That’s probably not good.
IRIS recently surveyed 1,000 people about their customer service calling habits, and the results were unmistakable. Find out more.
Watch: What it takes to be a strategic leader in the contact centre
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.
Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide
Watch: Are you ready to support your colleagues through the Winter of 2022?
Watch our online seminar where ask the question, are you ready to support your colleagues through the Winter of 2022?
CX and operational fluency for multilingual contact centres
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations
Watch: The Impact of the Physical Environment on your Advisors
Watch our online seminar where we discuss the Impact of the Physical Environment on your Advisors