Watch A Contact Centre Vision: The Art of the Possible
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.
operation
Contact Centre Data: A Business Game-Changer
Download the Contact Centre Data: A Business Game-Changer report to discover the six ways in which data is changing the game for contact centres
Watch the Research Launch: Contact Centre Data: A Business Game-Changer
Watch Stephen Yap, CCMA Research Director, as he reveals our latest research exploring the use of contact centre data, kindly supported by Webhelp
Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Watch the Debate: Effective ways to increase contact centre efficiency
Watch our online seminar where we debate what the most effective ways are to increase efficiency in your operation.
Good Practice Guide: How intelligent automation can increase contact centre efficiency
Download the Good Practice Guide
Ask the Experts: Outsourcing your Contact Centre Operation
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
What is a best practice approach to compliance and security in a hybrid operating model?
Access to the recording of the online seminar.
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.