Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
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Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
eBook – Contact Centres in the Fast Lane
The rise of a new operating model
Beyond COVID-19: How to Get the Most out of Distributed Workforces
TTEC’s Neil Russell—Smith looks at what the near future might hold
Watch: Using AI to analyse customer conversations for insight
Watch this ‘Ask the Experts’ online event
How To Create A Successful Virtual Hiring Strategy
Tips on recruiting during the pandemic
ICO launches guidance on AI and data protection
Best practice to mitigate the data compliance risk of AI
How customer service responded to COVID-19
White paper from Sabio on the impact of the pandemic.
People, spaces and technology: enabling success in the virtual contact centre
Homeworking technology tips from Poly.