Good Practice Guide: How intelligent automation can increase contact centre efficiency
Download the Good Practice Guide
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Ask the Experts: Outsourcing your Contact Centre Operation
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
What is a best practice approach to compliance and security in a hybrid operating model?
Access to the recording of the online seminar.
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
WFM Challenges in Digital Channel Management
Digital changes everything
State of the Contact Centre 2021
State of the Contact Centre 2021: Cloud is here. What’s next?
Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
Calabrio Business Recovery Accelerator Kit
The kit has been created to prepare you for what follows the pandemic.
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.