WFM Challenges in Digital Channel Management
Digital changes everything
operation
State of the Contact Centre 2021
State of the Contact Centre 2021: Cloud is here. What’s next?
Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
Calabrio Business Recovery Accelerator Kit
The kit has been created to prepare you for what follows the pandemic.
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.
Watch – The Great Debate: Employed v Gig Model
Watch Sensee and Limitless debate competing employment models.
Watch – Contact Centre Homeworking in 2021
Watch the recording to find out how your business can get more from homeworking.
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.
Improving the customer experience, no matter where the team is
Watch the panel discussion