Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
operation
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry
What Contact Centre Advisors are Looking for in Employers
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
Watch: Navigating the Technology Seascape
Watch our CCMA Online Seminar: Navigating the Technology Seascape
Navigating the Technology Seascape
Download the report to find out our 16 learnings to help you navigate the technology landscape.
LinkedIn Live: Exploring the UK Contact Centre Outsourcing Industry
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On
Three Strategies to Future-Proof Your Contact Centre
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
White Paper: Beyond Digital First – Making Your Overall Contact Strategy Work
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
Watch: Advisor Engagement through L&D
Watch our CCMA Online Seminar: Advisor Engagement through L&D