CCMA Podcast: Managing fraud risks during the pandemic
Evidence shows that fraud increases when there is a crisis
operation
Take Control: 3 Critical Actions to Becoming a Proactive Contact Centre
As contact centres react to the coronavirus, 8×8 provides advice.
CCMA Podcast: An interview with Halfords
Discover how Halfords is responding to the coronavirus outbreak.
Guide to Gamification Greatness
Gamification can have a tremendous positive impact on employee engagement.
Huntswood’s Complaints Outlook 2019 Industry Report
Huntswood’s Complaints Outlook 2019 is the definitive guide to the UK complaint handling landscape.
Get out of Wrap: Mark Healey on training and change
Mark talks training, his journey from agent to training SME, change and much much more.
Get out of Wrap: Sham Aziz on contact centre operating models
Selfridge’s Head of Customer Service on 17 years leading teams for great companies.
Breaking the mould on staff turnover
There is one overlooked reason for staff turnover we discovered …
The world 25 years ago
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
CCMA celebrates 25 years as advocates of the contact centre industry
CCMA announces 25 years of being at the forefront of the UK contact centre industry