Insurance: Building Contact Centre Resilience During Times of Change
Download the Leadership Series report – Building Contact Centre Resilience During Times of Change.
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Financial Services: Demonstrating the Value of the Contact Centre
Download the Leadership Series report – Demonstrating the Value of the Contact Centre.
How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry
What Contact Centre Advisors are Looking for in Employers
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
Watch: Navigating the Technology Seascape
Watch our CCMA Online Seminar: Navigating the Technology Seascape
Navigating the Technology Seascape
Download the report to find out our 16 learnings to help you navigate the technology landscape.
LinkedIn Live: Exploring the UK Contact Centre Outsourcing Industry
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On