Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
operation
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide
Watch: Are you ready to support your colleagues through the Winter of 2022?
Watch our online seminar where ask the question, are you ready to support your colleagues through the Winter of 2022?
CX and operational fluency for multilingual contact centres
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations
Watch: The Impact of the Physical Environment on your Advisors
Watch our online seminar where we discuss the Impact of the Physical Environment on your Advisors
Part 6 | Evolution of the Contact Centre
Download Part 6 | The Evolution of the Contact Centre report to discover the five learnings we discovered
Watch: Research Revealed – Barriers to Innovation
Watch as we reveal our latest research, Breaking barriers and accelerating innovation in the contact centre
Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?