Breaking the mould on staff turnover
There is one overlooked reason for staff turnover we discovered …
operation
The world 25 years ago
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
CCMA celebrates 25 years as advocates of the contact centre industry
CCMA announces 25 years of being at the forefront of the UK contact centre industry
Knowing What Good Looks Like
If leveraged effectively, the QA function can be a gold-mine of knowledge.
So, has all the GDPR fuss finally finished – or just started?
The old Data Protection Act has been repealed and replaced with the new
And the award goes to …
When your name is called out as the “winner”, time seriously stops
GDPR – How it changes your contact centre
The General Data Protection Regulation (GDPR) changes the way organisations and their customers engage.
Ofcom: Persistent Misuse Policy
Understand what powers Ofcom has to take action against those who misuse electronic communications.