Watch: How do you Compare with the CCMA Benchmark?
Watch our CCMA Online Seminar where we looked at some of the outcomes from the CCMA Benchmark and what has changed in the last 12 months.
operation
Watch: Crafting Innovation with a Hybrid Working Leadership Team
Watch our CCMA Online Seminar where we explored how leadership teams are collaborating in a hybrid working environment.
Top Five AI-enabled Automation Trends to Watch
Paul Milloy, Business Consultant at Intradiem explores the top AI-enabled automation trends businesses should be aware of.
Watch: Using Contact Centre Insights to Elevate CX and EX
Watch our CCMA Online Seminar: Using Contact Centre Insights to Elevate CX and EX and find out how you can turn these insights into action.
LinkedIn Live with Jon Yarlett, Intelligent Sourcing
Leigh Hopwood chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance, on the significance of impact sourcing in the contact centre.
The Practical Guide to Optimising CX in your Contact Centre
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
What CX Technology Might Look Like in 10 Years
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
Poll Results In: Strategies for Dealing with Complex Contact Centre Operations
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
LinkedIn Live with Tim Burton, Smartnumbers
Leigh Hopwood chats to Tim Burton, Chief Customer Officer at Smartnumbers, about the rise of fraud and what contact centre leaders can do to tackle it.
Watch: Strategies for Dealing with Complex Contact Centre Operations
Watch our CCMA Online Seminar where we explored the solutions and challenges of complex contact centre operations and how best to tackle them.