LinkedIn Live with Jon Yarlett, Intelligent Sourcing
Leigh Hopwood chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance, on the significance of impact sourcing in the contact centre.
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The Practical Guide to Optimising CX in your Contact Centre
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
What CX Technology Might Look Like in 10 Years
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
Poll Results In: Strategies for Dealing with Complex Contact Centre Operations
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
LinkedIn Live with Tim Burton, Smartnumbers
Leigh Hopwood chats to Tim Burton, Chief Customer Officer at Smartnumbers, about the rise of fraud and what contact centre leaders can do to tackle it.
Watch: Strategies for Dealing with Complex Contact Centre Operations
Watch our CCMA Online Seminar where we explored the solutions and challenges of complex contact centre operations and how best to tackle them.
AI: The Real Picture: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: AI: The Real Picture
Watch our CCMA Online Seminar: AI: The Real Picture, as we share some of the insights so far from our AI in the Contact Centre Roadshow that we’re conducting across the UK.
Changes to Holiday Entitlement Calculations
The government has released its responses to consultations on reforms to retained EU laws and the calculation of annual leave entitlement for part year and irregular hours workers.
CCMA Benchmarking 2024 is approaching!
It’s that exciting time of year where we start preparing for CCMA Benchmarking. For UK contact centre leaders and members of the CCMA, we offer an exclusive online benchmarking tool that assesses your contact centre