White paper from Sabio on the impact of the pandemic.
Homeworking technology tips from Poly.
Download this new Ipsos Views paper.
Register for the Virtual Ceremony
Help get the voice of the contact centre industry heard by government. Take the survey.
Our latest ‘Ask the Experts’ online event
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Implementing an award winning culture programme
Will it be out of the frying pan and into the fire?