LinkedIn Live with Spencer Brooks, The Knowledge Group (tkg)
Leigh Hopwood catches up with Spencer Brooks, Co-Founder and CEO at tkg, on the Contact Centre Outsourcing Summit 2024 and managing successful partnerships.
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Gamification: A Buyer’s Guide
Gamification is a tried-and-true tactic but navigating the options and convincing your team can be tough. Download this guide to set you up for gamification success.
Watch: Scams That Are Rocking the Contact Centre
Watch our CCMA Online Seminar where uncovered the latest scams that are rocking the contact centre industry
Seminar Q&A: Complex Conversations in Contact Centres
In our rapidly digitising world, contact centres form a critical interface between companies and customers. Recognising this dynamic, the CCMA recently
Unveiling the Magic of Data: Revolutionising Contact Centre Customer Experience
Any organisation looking to deliver great CX at a reasonable price will have to leverage both technology and data.
Empowering Workforce Management with AI Technology
Explore the role of AI in the planning process. Download the eBook now.
Watch: How do you Compare with the CCMA Benchmark?
Watch our CCMA Online Seminar where we looked at some of the outcomes from the CCMA Benchmark and what has changed in the last 12 months.
Watch: Crafting Innovation with a Hybrid Working Leadership Team
Watch our CCMA Online Seminar where we explored how leadership teams are collaborating in a hybrid working environment.
Top Five AI-enabled Automation Trends to Watch
Paul Milloy, Business Consultant at Intradiem explores the top AI-enabled automation trends businesses should be aware of.
Watch: Using Contact Centre Insights to Elevate CX and EX
Watch our CCMA Online Seminar: Using Contact Centre Insights to Elevate CX and EX and find out how you can turn these insights into action.