What Does Good Look Like in Today’s Contact Centres?
The CCMA Benchmark programme has provided vital industry data for for UK organisations looking to assess their contact centre performance against 25+ core metrics.
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UK Employment Law Changes – Six Considerations for Contact Centres
Peninsula UK’s Employment Services Director, Kate Palmer, joined Leigh Hopwood to break down what’s coming up and how to prepare.
Consumer Duty – A Catalyst for Transforming Insurance Operations
Consumer Duty has the potential to reshape the industry – prompting insurers to become more efficient, customer-centric and ready for the future.
The UK Contact Centre Outsourcing Report 2025
Now available to all – download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.
Watch: How Do You Compare with CCMA Benchmark?
How does your contact centre stack up? Discover the insights that matter most.
Navigating BPO Procurement: Insights for Improved Transparency and Efficiency
tkg have put together some advice on how to spot when an organisation is acting as a broker.
CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Watch: Future-Proofing Your People Strategy
Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy
Future-Proofing Your People Strategy
Take a look at how organisations are navigating the balance between human and technological capabilities to build resilient, future-ready teams.
Empowering Contact Centre Leadership at Every Level
The traditional top-down leadership model that has applied in contact centres since forever, is no longer fit for purpose.