Exposure to fraud and data breaches can increase with home working teams, here’s what to do
CCMA members’ suggestions on how to support employees
Evidence shows that fraud increases when there is a crisis
As contact centres react to the coronavirus, 8×8 provides advice.
Discover how Halfords is responding to the coronavirus outbreak.
Gamification can have a tremendous positive impact on employee engagement.
Huntswood’s Complaints Outlook 2019 is the definitive guide to the UK complaint handling landscape.
Mark talks training, his journey from agent to training SME, change and much much more.
Selfridge’s Head of Customer Service on 17 years leading teams for great companies.
There is one overlooked reason for staff turnover we discovered …