Watch: Embracing Consumer Duty in the Contact Centre
Watch our CCMA Online Seminar: Embracing Consumer Duty in the Contact Centre.
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Trends in Contact Centres and Customer Support
Customer service operations are now forced to pivot to completely new ways of working. Numerous advances are proving challenging for the industry.
Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Roundtable: Overcoming the Challenges of Outsourcing
Findings of the roundtable we conducted at the Contact Centre Outsourcing Summit.
The UK Contact Centre Outsourcing Report
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
New Strategies for Attracting Talent into the Contact Centre Industry: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Insurance: Building Contact Centre Resilience During Times of Change
Download the Leadership Series report – Building Contact Centre Resilience During Times of Change.
Financial Services: Demonstrating the Value of the Contact Centre
Download the Leadership Series report – Demonstrating the Value of the Contact Centre.
How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre