ICO launches guidance on AI and data protection
Best practice to mitigate the data compliance risk of AI
operation
How customer service responded to COVID-19
White paper from Sabio on the impact of the pandemic.
People, spaces and technology: enabling success in the virtual contact centre
Homeworking technology tips from Poly.
Mystery Calling: Dialling up your contact centre performance
Download this new Ipsos Views paper.
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
Watch: How knowledge management supports your changing operation
Our latest ‘Ask the Experts’ online event
First Contact Resolution – an ebook series
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch – CCMA Virtual Member Visit to BT Newcastle
Implementing an award winning culture programme