Good Practice Guide: How to successfully deliver multilingual customer support
Download the Good Practice Guide
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Watch: The Multilingual Customer Service Challenge
Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it.
2022 CX Leaders’ Guide to Multilingual Support
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
Watch: The Rise and Rise of Workplace Wellbeing
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
LinkedIn Live with Jeanette Hunter, Jabra
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.
Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
The UK Contact Centre Salary and Skills Guide
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Workforce Wellbeing Recovery Toolkit
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
LinkedIn Live with Ed Creasey, Calabrio
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.