As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
CCMA announces 25 years of being at the forefront of the UK contact centre industry
If leveraged effectively, the QA function can be a gold-mine of knowledge.
The old Data Protection Act has been repealed and replaced with the new
When your name is called out as the “winner”, time seriously stops
The General Data Protection Regulation (GDPR) changes the way organisations and their customers engage.
Understand what powers Ofcom has to take action against those who misuse electronic communications.