Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
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Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.
Watch – The Great Debate: Employed v Gig Model
Watch Sensee and Limitless debate competing employment models.
Watch – Contact Centre Homeworking in 2021
Watch the recording to find out how your business can get more from homeworking.
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.
Improving the customer experience, no matter where the team is
Watch the panel discussion
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
eBook – Contact Centres in the Fast Lane
The rise of a new operating model
Beyond COVID-19: How to Get the Most out of Distributed Workforces
TTEC’s Neil Russell—Smith looks at what the near future might hold