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The New World: The PerfectHome journey to creating an agile, digital business
During this virtual visit, the leadership team shared with us how they’ve built a brand new culture around customer and colleague insight.
- How the pandemic has influenced their new operating model
- How multi-skilling of colleagues will now be used to enhance Customer Experience
- How they surveyed both their customers and colleagues throughout lockdown to establish their wants and needs
- How they are exploring and driving improvements in their business culture
- Give us a virtual tour of the contact centre