Listen to the podcast

Hear Leigh Hopwood, CEO of CCMA, discussing all things contact centres, with Ipsos’ Andy Firth of Channel Performance, and self-proclaimed contact centre geek: shift to homeworking, switch to remote channels, accelerated digitisation, automation and self-service, the vital role of contact centres in delivering Customer Experience excellence, and more.

Find out how the Driver and Vehicle Licensing Agency (DVLA) modernised their contact centre to become the most improved public sector organisation. 

Case Study: Using Intelligent Automation to Unlock Efficiencies & Improve Customer Satisfaction 

Find out how the Driver and Vehicle Licensing Agency (DVLA) modernised their contact centre to become the most improved public sector organisation. 

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How can you take back control of your call demand? Catch up on the online seminar to find out.

Watch: Proactive Contact = CX and Efficiency

How can you take back control of your call demand? Catch up on the online seminar to find out.

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With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides.

Thrive in 2025 with a Skilled Frontline

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides.

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