Get out of Wrap: Stephen Yap - Research Director for the CCMA

On the latest Get Out of Wrap podcast of the season and Martin Teasdale interviews our very own Research Director Stephen Yap. On the episode Stephen covers the perception of contact centres, what is insight?, CX, Operations and how important contact centres are and are going to be in delivering CX in 2021.

Click a link below to listen to the podcase on your preferred platform.

Apple: https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837?uo=4
Anchor: https://anchor.fm/get-out-of-wrap
Google: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy85MTk4ZmY4L3BvZGNhc3QvcnNz
Spotify: https://open.spotify.com/show/2AX84A3YegnAWcSndVYMhX
Radio Public: https://radiopublic.com/get-out-of-wrap-contact-centre-c-WzX9zw
Overcast: https://overcast.fm/itunes1462669837/get-out-of-wrap-contact-centre-chat
Breaker: https://www.breaker.audio/get-out-of-wrap-contact-centre-chat
Pocket Casts: https://pca.st/rK5J
Sticher: https://www.stitcher.com/podcast/anchor-podcasts/get-out-of-wrap-contact-centre-ch

Get out of Wrap: Stephen Yap – Research Director for the CCMA

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