On the latest Get Out of Wrap podcast of the season and Martin Teasdale interviews our very own Research Director Stephen Yap. On the episode Stephen covers the perception of contact centres, what is insight?, CX, Operations and how important contact centres are and are going to be in delivering CX in 2021.
Click a link below to listen to the podcase on your preferred platform.
- Apple: https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837?uo=4
- Anchor: https://anchor.fm/get-out-of-wrap
- Google: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy85MTk4ZmY4L3BvZGNhc3QvcnNz
- Spotify: https://open.spotify.com/show/2AX84A3YegnAWcSndVYMhX
- Radio Public: https://radiopublic.com/get-out-of-wrap-contact-centre-c-WzX9zw
- Overcast: https://overcast.fm/itunes1462669837/get-out-of-wrap-contact-centre-chat
- Breaker: https://www.breaker.audio/get-out-of-wrap-contact-centre-chat
- Pocket Casts: https://pca.st/rK5J
- Sticher: https://www.stitcher.com/podcast/anchor-podcasts/get-out-of-wrap-contact-centre-ch