SIG – Diversity, Equity, Inclusion & Belonging: May 2025
Wed 7 May 2025 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
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Supporting Leaders to Manage Change Effectively
Thu 8 May 2025 @ 09:30 – 12:30 –
Managing change in the contact centre
Personalised Customer Connections at Scale: Making Every Interaction Count
Thu 8 May 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
How to Reduce Customer Effort
Fri 9 May 2025 @ 09:30 – 12:30 –
The purpose of this online event is to provide each of the participants with 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Measuring Customer Outcomes
Tue 13 May 2025 @ 09:30 – 12:30 –
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Contact Centre Outsourcing Summit 2025
Tue 13 May 2025 @ 10:30 – 13:30 –
2023 Contact Centre Outsourcing Summit
Advanced Empathy
Thu 15 May 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Introduction to Resource Planning
Tue 20 May 2025 – Wed 21 May 2025 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
Happy Workforce = Happy Customers
Wed 21 May 2025 @ 09:30 – 13:30 –
Strategic Leadership
Thu 22 May 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.